"Passionate about Microsoft Dynamics AX"
Thank you for taking the time to find out more about Sense and the expert solutions we offer in and around Microsoft Dynamics AX. Here are some good reasons to consider Sense as your partner:
Our People
We believe that people make a business. Our people are amongst the most experienced AX specialists available. What’s more, they all have real world industry experience and a pragmatic approach which helps us fully understand your business drivers, key processes and project deliverables. We then ensure we match the most relevant people to your project.
Many of the key people within Sense are Directors and Shareholders which means we are highly motivated to avoid risk and achieve success. Our aim is to ensure each and every client is a reference for others.
Our Product Experience
We have been delivering solid business benefits to a growing list of clients since 1993. We have been implementing Microsoft Dynamics AX since its launch in 1999 and have established ourselves as one of the premier Microsoft Dynamics AX specialists in the UK supporting more clients than any other partner.
Sense is a fully accredited Microsoft Gold Partner and are 100% focused on Microsoft Dynamics AX and the complementary technologies and solutions which make it the most advanced ERP system available today.
Our Customers
We have a proven track record of successful implementation and support from rapid fast track projects to complex integration and development projects. We are able to ensure your Dynamics AX project is a complete success from initial advice through to a total support service ensuring your investment in AX achieves your goals and exceeds your expectations. We know Microsoft Dynamics AX inside-out and how to get your implementation right first time and avoid costly mistakes.
Our Industry Knowledge
On the right hand side of this page we have highlighted the specific industry sectors where we have exceptional expertise as a result of working with certain clients. We have developed advanced software solutions for each sector and specialist internal teams with relevant skills and experience, to implement and support your solution.
All of this means that Sense adds significant value in these industries.
Our Proven Implementation Methodology
At Sense, we make it our business to know your business intimately and, in doing so; identify how the advanced technology and extensive functionality of Dynamics AX can be of most benefit to your organisation. We work with you to fully understand your needs, and together analyse all aspects of your business to identify any potential process improvements.
Our Guardian methodology combines the practical experience of delivering many ERP projects over the last 20 years. It is based upon the most relevant project management principles and the Microsoft SureStep methodology. Sense can tailor our services and approach to the needs and internal resources of our clients. No matter what the size of the organisation, we can scale our services to respond to any size of project. We understand the need for flexibility and the need to build a project team in conjunction with your people to drive highly successful project outcomes.
Our Relationship with Microsoft
Microsoft is obviously a key factor in our business proposition and why our customers choose Sense and Dynamics AX. That is why we recognise the importance of a three way partnership: Sense, you and Microsoft.
We will engage with Microsoft where applicable to ensure you get the most out of our mutual relationship with them. This includes involving them in our pre-sales proposition, during implementation and after we have gone live. We also have regular customer days with key Microsoft personnel and also invite our customers to Microsoft events and conferences.
Our International Capability
Sense is the sole UK member of AxPact. AxPact brings together the world’s leading Dynamics AX partners covering 75 countries and accounting for over 1200 AX implementations. Our membership gives us access to international resources and a vast portfolio of readymade advanced add-on solutions for AX.
Visit www.ax-pact.com for further information.
Our After Sales Support
Once we have won your business we intend to keep it for many years to come and develop a long and mutually beneficial business relationship.
Our Customer Support Centre provides online helpdesk and telephone hotline assistance whenever you need it. The Centre is permanently staffed by dedicated, full-time, experienced consultants who, in turn, are supported by a team of technical and infrastructure specialists.
We subscribe to the highest level of back to back support with Microsoft which enables our staff to obtain the highest level of support available from the software author.
For your additional peace of mind we maintain a “snapshot” of your system which enables us to speed up support in your own environment. It also allows us to pre-test and troubleshoot service requests securely outside of your live system environment.
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